Warranty

Dealer Warranty Policy

At X-7SEVEN, we are committed to supporting our global dealer network with high-quality products and responsive after-sales service. This warranty policy outlines the terms and conditions applicable to our LED headlight products.

Warranty Coverage

All X-7SEVEN LED headlight products come with at least a 1-Year Limited Warranty, starting from the date the end customer receives the goods.

This warranty covers defects in materials or workmanship under normal, intended use, including:

  • Manufacturing defects (e.g., LED failure, fan malfunction)
  • Built-in decoder issues when installed in supported vehicle models
  • Quality-related problems under normal usage (non-accidental, non-modified)

Warranty Exclusions

This warranty does not cover:

  • Improper Installation – including reversed polarity, incorrect wiring, or damage caused by excessive force
  • Unauthorized Modifications – disassembly, seal tampering, third-party repairs, or rewiring
  • External Damage – including water ingress due to improper sealing, voltage surges, or physical impact
  • Special Vehicle Compatibility – vehicles with complex CANBUS systems or updated ECUs may require additional decoders not included in standard kits; compatibility-related issues are not considered product defects
  • Cosmetic Wear – minor scratches, housing discoloration, or packaging damage that does not affect performance
  • Extreme Use Conditions – including racing, industrial applications, or high-vibration environments beyond normal automotive use

Warranty Claim Process

To ensure a smooth and efficient warranty claim process, please provide the following information before requesting replacements:

  1. Order ID （#X7SEVEN...）
  2. Vehicle make/model and year
  3. Clear photos or videos showing the issue

Once your claim is reviewed and approved, we will offer:

  • Free replacement units, depending on the case and volume
  • Fast response and flexible support for bulk returns or region-specific issues

🌐 Note to Dealers

We are committed to building long-term partnerships. Helping you reduce after-sales costs and maintain customer satisfaction is our top priority.

Please contact your sales representative for tailored support and solutions.

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